Shipping, Cancellations and Returns

Items are shipped with Canada Post unless otherwise stated.


We have a 1-3 day processing time on top of the Canada Post shipping
 guidelines.

Please note that we are not responsible for delays due to 
weather, holidays and other unforeseen circumstances.

Any delays will be
posted on the home page at the top.


Any in-stock items purchased alongside a "preorder" item, will ship 
together. If you would like an in-stock item sooner, purchase it 
separately.


Tracking is standard for all deck, print and ritual items, unless it
is not offered by Canada Post to your country. If tracking is not an 
option for you at checkout then it is not available.

By placing your 
order without tracking, you are not eligible for a refund for lost 
items.

Single cards do not come with tracking to any country.

Please 
note that “small packet air” does not have tracking. 

We are not responsible for damage by Canada Post, USPS, and all 
other national mail carriers. In the case of damage during shipping 
please contact us immediately so we can file a claim with the postal 
service.
Once your order has shipped, your tracking number is the only source of information.

We are not responsible for lost or stolen packages, or packages marked "delivered."
Addresses cannot be changed after placing your order, please ensure 
you have used the correct information.

If your address changes during a 
preorder period, please contact us at blackandthemoon@gmail.com

Shipping costs are automatically calculated by weight and items cannot be bundled for a "flat fee."

If your order is returned to us due to an address change, customs 
charges were unpaid or it was not picked up from the post office, you 
will receive a product refund.

This refund will not include the original
 shipping cost or any shipping charges we paid for the return. No 
exceptions.

If you would like your order to be resent, you must pay 
shipping again.

No refunds or cancellations on preorders. No exceptions.

Request a cancellation within: 12 hours of purchase.


Please email blackandthemoon@gmail.com to initiate a cancellation.


Preorders and items marked "final sale" are not eligible for cancellations.

No returns, refunds or cancellations on preorders. No exceptions.

Returns are accepted under certain conditions.


Preorders and items marked "final sale" are not eligible for returns.


Items must be in their original shrink wrap and packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Items returned due to "change of heart" will not have any shipping costs reimbursed.


Returns are at the purchaser's expense.

The item 
must arrive back to us in its original condition before your purchase 
will be refunded.

You will only receive a refund for the product cost. 
Shipping will not be reimbursed.



Contact me within: 7 days of delivery



Ship items back within: 14 days of delivery


We must receive the item back within 30 
days of your original shipping date (when we shipped the item to you, 
please check your shipping confirmation email or sms).

Please email blackandthemoon@gmail.com to initiate a return.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:


Custom or personalized orders
Digital downloads
Preorders
Items on sale