SHIPPING & RETURN POLICIES.

SHIPPING: Please note there is a 3-5 business day processing time on top of the estimated Canada Post delivery standards. You will be able to select available options at checkout.


Tracking is only standard within Canada. It can be chosen as an upgrade for International orders at checkout.


Black and the Moon is not responsible for any duties/taxes/import fees to your country. 
Canada:
Regular Parcel 3 to 13 business days (more remote  = longer example: Nunavut).
Expedited Parcel 1 to 13 business days (more remote = longer).
Xpresspost 2 to 7 business days (more remote = longer).
Priority 1 to 7 business days (more remote = longer).


USA:  Please note these are the average shipping times. International orders can take up to 12 weeks for airmail. 


Small Packet – Air USA 5 to 8 business days
Tracked Packet – USA 5 to 7 business days
Expedited Parcel – USA 2 to 4 business days
Xpresspost – USA 2 to 3 business days
Priority Worldwide 1 to 2 business days


International (outside USA):  Please note these are the average shipping times. International orders can take up to 12 weeks for airmail. 


International Parcel - Air 6 to 10 business days
International Parcel - Surface 4 to 12 weeks
Small Packet – Air 6 to 12 business days
Small Packet – Surface 4 to 12 weeks
Tracked Packet – International 12 business days
Xpresspost – International 5 to 12 business days
Priority – International 2-8 business days.


RETURNS: I do accept returns.

Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.